Service Policy

I. Acceptance of Terms

Accessing this website, registering, placing orders, or making payments indicates your agreement with these terms. If you do not agree, please stop using the services.

Users must be at least 16 years old or have parental/guardian consent.

Information provided during registration must be accurate and complete; users are responsible for any consequences arising from incorrect information.

Usernames, passwords, and verification codes are personal; any issues caused by mismanagement or disclosure to third parties are the user’s responsibility.

Use of this website must comply with applicable laws, respect the rights of others, and not violate any regulations.

II. Products and Pricing

We strive for accurate product descriptions, but minor differences may exist between images and actual products.

Prices and quantities displayed at order confirmation are the basis for processing orders.

Displayed prices include 20% UK VAT and applicable import duties, using the DDP (Delivered Duty Paid) model, so no additional payment is required upon delivery.

If there are significant errors in pricing or stock, orders may be canceled or adjusted, and refunds will be issued if necessary.

III. Orders and Payment

Once a transaction is confirmed, the order enters processing and shipping stages.

Payments are made in GBP (£), supporting Visa and Mastercard.

All transactions are processed via PCI-DSS compliant platforms using TLS encryption for security.

Payment information is not stored.

For more details, see the Payment Methods section.

IV. Shipping and Fees

Orders are generally shipped within 3 working days after payment confirmation.

Estimated delivery time is 10–15 working days, depending on customs and logistics conditions.

Orders of £125 or more qualify for free shipping; otherwise, a £7.35 fee applies.

All packages are shipped via DHL, FedEx, or UPS with tracking numbers provided.

Additional costs due to incorrect addresses are the user’s responsibility.

For more details, see the Shipping Policy.

V. Order Cancellation and Refunds

Orders can be canceled for a full refund within 72 hours before shipment.

Once shipped, orders cannot be canceled, but returns may be requested after delivery.

Eligible refunds are submitted to the payment provider within 3 working days.

Funds typically arrive within 10–15 working days, depending on the bank.

For more information, see the Order Cancellation Policy and Refund Policy.

VI. Returns and Exchanges

Under UK Consumer Rights Law, returns or exchanges may be requested within 14 days of receipt.

Approved return requests will include prepaid labels and instructions.

Once returned items are confirmed, refunds or exchanges will be processed.

Refunds may be adjusted if items are damaged, used, or missing components.

For full details, see the Returns and Exchanges Policy.

VII. Data Protection and Privacy

We only collect personal data necessary to process orders, such as contact details, addresses, and payment information.

All data transmissions are TLS encrypted and stored in secure environments with access control.

Data processing complies with UK GDPR; users may exercise rights of access, correction, deletion, restriction, portability, and consent withdrawal.

Essential cookies are used for carts and payment functions; analytical or personalized cookies require consent.

For more information, see the Privacy Policy and UK GDPR.

VIII. Intellectual Property

Content on the website (including text, graphics, trademarks, illustrations, software, and designs) is protected by intellectual property laws.

No reproduction, modification, distribution, or commercial use is permitted without written consent.

IX. Limitation of Liability

The website is not liable for losses caused by improper use, incorrect information, or external factors (e.g., network outages or third-party service failures).

Where legally permitted, liability is limited to the value of products in the relevant order.

X. Force Majeure

We are not liable for service interruptions caused by natural disasters, pandemics, social unrest, conflicts, transport disruptions, or other unforeseeable events.

Users will be notified, and we will make reasonable efforts to find solutions.

XI. Service Adjustments

Some services may be modified, suspended, or discontinued as needed.

Significant changes will be announced on the website.

XII. Governing Law and Dispute Resolution

These terms are governed by UK law.

In case of disputes, parties are encouraged to resolve amicably; if not possible, disputes will be submitted to courts with jurisdiction in the UK.

XIII. Contact Information

Address: PO BOX 10744, FAIRBANKS, AK 99710, US

Phone: +1 (239) 573-1878

Email: commande@designroomz.com

Business Hours: Monday to Friday 9:00–12:30 / 14:00–18:00 (CET)