Refund Policy

I. Refund Processing

Eligible refund requests will be submitted to the payment service provider within 3 business days after approval.
Refunds are processed through the original bank or payment platform used for the transaction.

Funds are typically credited within 10 to 15 business days, depending on the processing time of the payment service provider.

If a refund is not received within the expected timeframe, customers may contact customer service and provide proof of payment for verification.

II. Eligibility and Adjustments

Refunds will be issued in accordance with applicable regulations. However, certain conditions may affect the refund amount.
All returned items will be inspected upon receipt and evaluated based on their actual condition.

Items showing signs of use, wear, or visible damage may result in a reduced refund.

Missing accessories, damaged packaging, or missing documentation may also affect the refund amount.

Damage caused by improper installation, incorrect use, or improper storage is not eligible for a refund.

If defects or missing parts are identified during inspection, customers will be notified by email and an appropriate deduction may be applied based on the situation.

III. Legal Basis

This policy is established in accordance with consumer protection laws and the right of withdrawal regulations.
Under applicable rules, customers may request a return or refund within 14 days of receiving the goods.

IV. Data Protection

Personal information provided is used solely for processing returns, refunds, or after-sales services.
All data processing activities comply with UK GDPR to ensure lawful and secure handling of personal data.

Customers may exercise their rights of access, rectification, or deletion of their personal data.
For more details, please refer to UK GDPR.

V. Contact Information

Address: PO BOX 10744, FAIRBANKS, AK 99710, US

Phone: +1 (239) 573-1878

Email: commande@designroomz.com

Business Hours: Monday to Friday, 9:00–12:30 / 14:00–18:00 (CET)