About Us
I. Company Vision and Business Scope
Our platform focuses on providing UK households with high-quality home solutions, covering furniture categories such as benches, cat trees, chairs, coffee tables, desks, and dining chairs. We aim to deliver comfortable, diverse, and practical home products that meet UK standards.
II. Pricing and Transparency
All product prices include 20% UK VAT and duties, calculated under the DDP (Delivered Duty Paid) model, so no additional payment is required upon receipt.
The displayed payment amount is the final settlement, with GBP (£) as the payment currency.
During shipping, you can track your package at any time using the provided tracking number, ensuring transparent and convenient information.
III. Shipping and Delivery
All products are shipped from our partner logistics centers, with delivery services provided by DHL, FedEx, or UPS.
Products undergo strict inspection before shipment and are securely packaged, especially large furniture, to ensure safety and stability during transportation.
Each order includes a tracking number so you can monitor the order status at any time.
IV. Customer Support
Our customer service team provides support in English and responds promptly, usually within a short period.
Under the UK Consumer Rights Act, you may request a return or exchange within 14 days of receiving the product.
For any pre-purchase or post-purchase inquiries, our customer service team is always available via email or phone to assist you.
V. Data Protection and Privacy Security
We only collect and process basic personal information necessary to complete orders, and use TLS encryption to ensure secure data transmission.
Payment information is processed via PCI-DSS compliant platforms, and we do not store your bank card details.
Cookies are used solely to ensure smooth order processing and service. All data processing complies with UK GDPR, and your information will not be shared without authorization.
VI. Core Values
Our furniture selection strictly complies with UK standards, emphasizing practicality, safety, and comfort.
We are committed to simplifying the shopping process, providing transparent and efficient purchasing experiences, and ensuring customers enjoy a pleasant shopping journey.
VII. Contact Information
Address: PO BOX 10744, FAIRBANKS, AK 99710, US
Phone: +1 (239) 573-1878
Email: commande@designroomz.com
Business Hours: Monday to Friday 9:00–12:30 / 14:00–18:00 (CET)