Return and Exchange Policy

I. Eligibility Period

In accordance with applicable regulations, customers may request a return or exchange within 14 days of receiving the product.
All return or exchange requests must be approved by customer service in advance. Parcels sent without prior approval will not be processed.

Requests submitted after the deadline will be reviewed on a case-by-case basis and must be supported by a reasonable explanation.

II. Return Conditions

Returned items must be in good condition and include the original packaging, all accessories, and any items provided at delivery.

Products must show no signs of use, damage, modification, or disassembly.
Damage caused by improper installation, incorrect use, or improper storage will not be accepted.
For detailed information regarding refunds, please refer to the Refund Policy.

III. Return and Exchange Request Procedure

To submit a return or exchange request, please contact customer service and provide the following information:

Order number

Proof of payment

Reason for return or exchange

Relevant photos or videos

Customer service will respond within 3 business days and provide further instructions.
Once approved, a prepaid return label (PDF format) and shipping instructions will be sent by email.

The parcel must be handed over to the designated carrier within 7 days, otherwise the request may become invalid.

IV. Shipping Costs

Returns submitted within the legally required 14-day return period will not incur any additional return shipping fees.

Frequent returns or refusal of deliveries may result in additional charges, depending on the circumstances.

V. Exchange Processing

Once the returned item is received and confirmed to be in acceptable condition, the replacement item will be prepared and shipped within 3 business days.
A new tracking number will be provided after dispatch.

If the selected replacement item is temporarily out of stock, an alternative solution or delayed shipment will be offered.

VI. Customer Responsibilities

Returned parcels must be properly packaged to prevent damage during transit.

The provided return label and designated carrier must be used to ensure smooth processing.
Customers must provide accurate contact information to facilitate the return or exchange process.

VII. Special Circumstances

Certain external factors, such as logistics disruptions, natural conditions, or other unforeseen events, may cause processing delays or product damage.

In such cases, handling procedures may be adjusted based on actual circumstances to ensure the protection of customers’ legitimate rights.

VIII. Contact Information

Address: PO BOX 10744, FAIRBANKS, AK 99710, US

Phone: +1 (239) 573-1878

Email: commande@designroomz.com

Business Hours: Monday to Friday, 9:00–12:30 / 14:00–18:00 (CET)