Additional Legal Statement

I. Platform Information

Website: https://designroomz.com

Our platform provides a curated selection of outdoor and indoor furniture for UK consumers.

All displayed prices include 20% UK VAT, customs duties, and clearance fees.

We use DDP (Delivered Duty Paid), meaning the amount shown at order confirmation is the total amount paid, and no additional fees are required upon delivery.

II. Shipping and Logistics

Shipping Origin: United States

Shipping Address: PO BOX 10744, FAIRBANKS, AK 99710, US

Shipping is provided by DHL, FedEx, or UPS, with full tracking available.

Orders are generally shipped within 1–3 business days after payment confirmation.

Estimated delivery time is 10–15 business days, depending on destination and shipping arrangements.

In case of incorrect addresses, delivery failures, or customs inspection issues, customer service will assist in resolving the problem.

III. Taxes and Duties

All prices include 20% UK VAT, customs duties, and clearance fees.

Each package includes a commercial invoice and all necessary documents for customs clearance.

Packaging and labeling comply with UK and EU regulations.

All fees are transparent; no additional charges are required upon receipt.

IV. Invoices and Proof of Payment

Upon payment confirmation, an electronic invoice will be issued, showing unit price, VAT, and total amount.

The electronic invoice can be used for after-sales service, tax purposes, or VAT refund procedures.

No additional fees are required upon delivery.

V. Right of Withdrawal and Return Policy

Under UK consumer law, users may exercise their right of withdrawal within 14 days of receiving the product.

For detailed procedures, please refer to the Returns and Exchanges Policy.

Refunds or exchanges will be processed after the returned items are confirmed.

VI. Customer Service

Address: PO BOX 10744, FAIRBANKS, AK 99710, US

Phone: +1 (239) 573-1878

Email: commande@designroomz.com

Business Hours: Monday–Friday, 9:00–12:30 / 14:00–18:00 (CET)

VII. Governing Law and Dispute Resolution

This policy is governed by UK law.

Disputes should first be resolved through amicable negotiation; if unresolved, they will be submitted to UK courts for resolution.

All transactions are subject to UK laws and relevant regulations.

VIII. UK GDPR Article 27 Representative

We have appointed a UK representative responsible for handling requests related to access, correction, deletion, or restriction of data processing.

Contact: commande@designroomz.com

Requests will be processed during business hours